Product Warranty & Guarantee

At COKU Home, we take pride in the quality and craftsmanship of our products. We stand behind the items we sell and want you to be completely satisfied with your purchase. That's why we offer the following warranty and guarantee for our products.

Furnishing your home is a big investment, we want our customers to know that when you purchase from us, the time and effort you've put in to researching your new furniture is going to be matched by comfort and durability.

Although collection of furniture is crafted out of hardy materials, using modern, quality manufacturing processes, sometimes accidents happen, and breakages can occur. And we understand that a new dining set can be a major investment for a home. Which is why we wanted to provide you something to guard against disappointment - a guarantee you can rely on.

Warranty Coverage: We provide a 1 year warranty on all solid wood products and 1 year warranty for all other products. This warranty covers any defects in materials or workmanship under normal use during the warranty period.
Warranty Claim Process: If you encounter any issues covered by the warranty, please contact our customer service team within the warranty period. We will guide you through the warranty claim process, which may include providing proof of purchase and relevant details about the issue. Please include images of the defect.
Warranty Resolutions: Based on the nature of the warranty claim, we will offer one or more of the following resolutions:
- Repair: We will repair the product to restore it to its original condition.
- Replacement Parts
- Replacement: We will provide a replacement product of the same model or a similar one, subject to availability.
Guarantee of Satisfaction: In addition to our warranty, we also offer a guarantee of satisfaction. If for any reason you are not completely satisfied with your purchase, you may return the product within 30 days of delivery for a refund or exchange. Please refer to our Returns & Exchanges policy for more details.

Please note that the warranty and guarantee are subject to certain terms and conditions:

The warranty does not cover normal wear and tear, misuse, or damage caused by improper handling or accidents.
This warranty does not cover scratches or chips.
The warranty is applicable to the original purchaser and is non-transferable.
Any repairs or modifications performed by unauthorised parties will void the warranty.
Surface wear such as tabletop, cushion and fabric wear.
Stains, burns, colour deterioration and accidental damage.
Small cracks or checks in wood.

For more information about our warranty and guarantee, or if you have any questions or concerns, please contact our customer service team. We are here to assist you and ensure your satisfaction with our products.